We opened our business online to extend and improve our customer service (especially for our distant customers). But other than that, nothing's changed.

We're still the same people you've always known and our policies are just the same too. Here's what they are:

If you join our mailing list or order products from us (either online or in the real world), any personal information we might gather like your name, phone number, address, credit card details etc goes nowhere else except into our own files. We have never - and will never - pass this data on to another company.

Like most people on the Net, we're really affronted by spam and refuse to deal with any company that employs it. We never use spam to promote our business. And if you subscribe to our online mailing list we promise we'll never use that as an excuse to spam you either!

We only send out mailings a couple of times a year (generally 4 to 6 weeks before seasonal holidays like Easter and Christmas) to let our customers stock up in plenty of time for special events or because we have a genuine special offer. You can remove yourself from our mailing list at any time too, just by asking us! We'll erase your email address from our mailing list on the spot.

You can order from us online or offline, as you prefer.

If you order online all transactions are carried out through our secure SSL server. We acknowledge receipt of all online orders by email (usually within 24 to 48 hours) and your order will be packed and shipped to you promptly. Your actual order details are erased from our SSL server as soon as we retrieve them - not because it's insecure, but just so that you can have 100% peace of mind.

If you order offline you can do so by phone, fax, mail or even by visiting us in person at any of our Peanut Van stores in Kingaroy, Childers, Chermside or Aussie World at Palmwoods on the Sunshine Coast. And you can pay us by cash, credit card, cheque or money order as you prefer.

All orders are dispatched by Australia Post and will usually arrive at your home or office within 24 to 48 hours of being shipped. All our dispatched orders are covered by insurance which can be claimed in the unlikely event of non-delivery.

If you're ever unhappy about anything you buy from The Peanut Van we want to know about it! We've built our reputation on supplying first class quality peanut products to the world and our good reputation is very important to us.

So if you do have a problem, simply return the goods to us in their original packaging for a prompt and courteous refund of your purchase price.

All prices quoted on our site are in Australian dollars but were happy to ship orders anywhere in the world.

But because postage can vary quite a lot depending on where you might be and how heavy your order is, please email us for a quote on international orders. We'll usually be able to get back to you with a firm all-up price (including shipping and insurance) within one or two working days.

As with domestic orders, we ship all international orders by Australia Post. In most cases they'll arrive at most US or European destinations within 7 to 10 days of leaving our hands - sometimes even sooner.

Similarly - just as we do with our domestic customers - we'll advise you by email when we send your order so that you know it's on its way.

If you have questions about anything else that we haven't covered here, please email us! We always love to hear from our customers and we'll reply to you promptly.